FAQ

What’s your return policy? 


We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@thetrickyguys.com



Do you offer refunds?


Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@thetrickyguys.com with photos of wrong/damaged items and we’ll sort that out for you.



Can I exchange an item for a different size/color?


At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at info@thetrickyguys.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!    



Do you ship Internationally?


The Tricky Guys offers international shipping across the world! The Tricky guys isn't available in some countries because of legal restrictions or shipping carrier limitations. For now, The Tricky Guys isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change soon  



How much does shipping cost?


We use Live Shipping Rates to calculate the cost of shipping Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing. Please refer to the link below for shipping rates in your region https://www.printful.com/shipping



Where will my order ship from? 


We work with an on-demand order fulfillment company with facilities worldwide! Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  



How do I track my order?


If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@thetrickyguys.com



When will I get my order?


It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-​8 business days International: 10-20 business days



Accepted payment methods?


Shopify Payments; Visa, MasterCard, Amex, Shop Pay, Apple Pay, Google Pay, Interac. And PayPal



What currency can you pay in?


Please refer to the link below with the list of currencies you can pay in. https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency#supported-currencies  



Paying international taxes and duties


An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Please refer to this link for more information on taxes and duties. https://help.printful.com/hc/en-us/articles/360014066159-who-pays-the-customs-duties-taxes-



Do I need an account to place an order?


To place an order you do not need an account. However you will need to provide first and last name as well as your email address to place an order



Can I change and order?


Yes, you can change an order that is already submitted unless it has the status Being Fulfilled. Click the Change order button from your order view and edit the order's products and shipping options from there.



Did your order go through?


An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add info@thetrickyguys.com to your contact book for future purchases. Please contact us if the order did not go through



My order should be here by now, but I still don't have it. What should I do? 


Before getting in touch with us, please help us out by doing the following: ●  Check your shipping confirmation email for any mistakes in the delivery address.                                             

  • Ask your local post office if they have your package.                                
  • Stop by your neighbors in case the courier left the package with them.

                            

Pro tip: Package theft is on the rise—I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

                     

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@thetrickyguys.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Pro tip: The zip code is the most important part of the address. Use a simple tool like U​ SPS ZIP code lookup​ to make sure you get it right!



I received a wrong/damaged product, what should I do?


We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@thetrickyguys.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


Finding the right size?


If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section




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